Refund policy

The following right of withdrawal exists only for consumers:

You have the right to revoke this contract within thirty days without giving any reason. The revocation period is thirty days (1) in the case of a contract for the sale of one item from the day on which you or a third party named by you, who is not the carrier, have taken possession of the item; (2) in the case of a contract for several items from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last item. (3) in the case of a contract for the delivery of goods in several partial consignments or pieces, from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or piece. (4) in the case of a contract for the regular delivery of goods over a fixed period of time, from the day on which you or a third party named by you who is not the carrier has taken or has taken possession of the first goods and (5) in the case of a service contract, from the day on which the contract is concluded.

In order to exercise your right of withdrawal, you must inform us, esthetic space, Freester Weg 10c, 13503 Berlin; info@esthetic-space.com; Phone: +49 30 75439444 by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample cancellation form for this purpose, but this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke the contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us without undue delay, and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to the handling of the goods that is not necessary for the inspection of the condition, properties and functioning of the goods.

Note exclusion of the right of revocation

The right of revocation does not exist if the customer is an entrepreneur, according to § 14 BGB. The right of withdrawal also does not apply to (1) contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded; (2) contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery; (3) contracts for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the Entrepreneur has no control (vin en primeur).

Sample cancellation form

To
esthetic space GmbH
Freester way 10c
13503 Berlin

info@esthetic-space.com
Phone: +49 30 75439444

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).
of the following goods (*)/provision of the following service (*)
Ordered on (*)/received on (*)
Name of the consumer(s)
Address of the consumer(s)
Signature of consumer(s) (only in case of paper communication)
Date
(*) Delete where not applicable.

End of the cancellation policy.